Everything you need to know about how we support your in-ear monitors and accessories. Warranty registration isn't currently required. The warranty preiod is determined by date of purchase or date of arrival for custom products.

The customer is responsible for the cost of shipping back to SWEEAR for all service and repairs. SWEEAR covers the cost of shipping back to the customer only for products that receive in-warranty service.

30-Day Fit Guarantee
Because of the many variables involved in creating a custom product, sometimes a fit adjustment is needed. SWEEAR offers a 30 Day Fit Guarantee (on approved impressions) to ensure that your IEMs fit comfortably and retain a proper seal. SWEEAR requires that you notify customer service within 30 days of receiving your IEMs to be covered by the 30 Day Fit Guarantee.

If a fit adjustment is required we'll need the IEMs sent back for the shells to either be shaved down or built up in the specified problem areas. SWEEAR may, at our discretion, rebuild your IEMs for which new impressions may be required. In some cases, prior to starting the rebuild process, empty test shells may be sent to you to determine if the adjustments have corrected the fit issue.

You are responsible for the cost of shipping your IEMs to us. SWEEAR will cover the cost of shipping the refitted/rebuilt IEMs back to you.

For international customers, we require that orders be sent back to us within 45 days post receipt. For subsequent refits, international customers must notify customer service within 45 days of receiving the refitted earphones.

(NOTE: Cosmetic properties such as the height of the IEMs due to space required for drivers, cable connectors or faceplates is not considered a defect and would not be covered under the fit guarantee.)

Custom In-Ear Monitors
LIMITED 2-YEAR WARRANTY

SWEEAR offers a two-year limited warranty on all current Custom IEM models. SWEEAR warrants all Custom IEM models to be free from defects in materials and workmanship in either the external shell or internal components for a period of two years from the date of fulfillment. SWEEAR will replace or repair custom models within warranty (subject to approval).


Universal-Fit Earphones
LIMITED 1-YEAR WARRANTY

SWEEAR offers a one-year limited warranty on the Universal-Fit models. SWEEAR warrants the Universal-Fit models to be free from defects in materials and workmanship on either external shell or internal components for a period of one year from the date of delivery to the end user (when purchased directly from SWEEAR or an authorized dealer/reseller). 64 Audio will replace or repair Universal-Fit models within warranty (*NOTE: warranty is only transferable if proof of purchase from the original owner can be provided).

Warranty does not cover the following:
Physical or hardware damage caused by accident, abuse, misuse, water, ear wax, excessive volume, shock, negligence, misuse of ear gel, acts of God, misapplication or cosmetic normal wear and tear.

Damage caused by improperly or incorrectly performed maintenance or service by an unauthorized third-party or person. Unauthorized third party service and/or repair attempts may result in replacement at the cost of the customer.

Damage caused by modifications or alterations without the written permission of the company.

Any defect that is attributable to any failure or damage, which is beyond the reasonable control of the company.

In the case of a broken shell, we offer a remolding service which has a base price plus additional costs for customizations, replacement drivers, and shipping.

Cables are guaranteed not to be dead on arrival and have a 90-days limited warranty from the original shipping date.

This warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.